Terms & Conditions

5.1 Definitions

• “Platform” means the Ventranexa Retailer application, website and related digital services.
• “User”, “Retailer” or “you” means a person or business registered on or using the Platform.
• “Product” means FMCG, grocery or other products listed on the Platform.
• “Order” means a request placed by a User to purchase Products through the Platform.
• “Supplier” means a manufacturer, distributor, seller or other business partner supplying Products through or in connection with the Platform.

5.2 Eligibility

The Platform is intended for business users and retailers. By using the Platform, you confirm that:

• You have the legal capacity to enter into a binding agreement.
• Information provided by you is accurate and verifiable.
• You will use the Platform strictly for legitimate business purposes.
• You will comply with applicable Indian laws and commercial regulations.

Ventranexa may request additional information or documents for account/business verification at any time.

5.3 Account Registration

Certain Platform services require registration. You agree to provide accurate and current information, including mobile number, business information, delivery address and other details requested by Ventranexa.

You are responsible for maintaining the confidentiality and security of your account. Any activity carried out through your account may be treated as authorised by you unless you promptly notify Ventranexa of unauthorised access.

5.5 Product Information

Ventranexa attempts to provide accurate product information, including product name, pack size, price, availability and other relevant information.

However, product images may be for representation purposes and packaging, colour, labelling or appearance may vary from the displayed image. Product availability may change at any time without prior notice.

5.6 Product Prices

Prices displayed on the Platform may change from time to time. Applicable taxes, delivery charges or other charges, if any, will be displayed or reflected in the applicable order/invoice.

The applicable price at the time of order confirmation will generally be the price applicable to that order, subject to correction of obvious typographical errors or applicable policy.

5.7 Placing an Order

A User may place an order by selecting available Products, quantities and other applicable details and completing the checkout process. Placing an order constitutes a request to purchase the selected Products. An order may be subject to acceptance, stock availability, KYC verification and other applicable conditions.

5.8 Order Acceptance

Ventranexa may accept, reject, partially fulfil or cancel an order where reasonably necessary, including because of:

• Product unavailability or supply disruption
• Incorrect pricing or catalog errors
• Stock mismatch at regional warehouses
• Delivery limitations in destination PIN code
• Verification concerns or failed merchant KYC
• Technical or network errors
• Suspected fraud, duplicate orders, or platform misuse
• Regulatory or legal requirements
• Other legitimate operational reasons

Where applicable, the User will be informed of cancellation or non-fulfilment.

5.9 Order Changes and Cancellation

A User may request cancellation before the order reaches a stage where cancellation is no longer operationally possible. Once an order has been processed, packed, dispatched or otherwise committed for fulfilment, cancellation may not be available. Any cancellation, return or refund will be governed by the applicable Refund/Cancellation Policy.

5.10 Delivery

Ventranexa may coordinate delivery through its own delivery operations or third-party logistics/delivery partners. Delivery timelines shown on the Platform are estimates unless expressly stated otherwise.

Delivery may be affected by product availability, weather, traffic, local conditions, address issues, operational limitations, or events beyond reasonable control. Users must provide a correct and complete delivery address and ensure that someone authorised is available to receive the order where required.

5.11 Inspection at Delivery

Users should check the received order for visible issues such as: missing products, wrong products, visible outer damage, or quantity mismatch. Where required, the User should report such issues through the available support channel within the applicable period.

5.12 Payment

Users may be offered payment methods available on the Platform (including COD, UPI, Net Banking, or offline wholesale arrangements). Payment processing may involve third-party payment service providers. Users are responsible for providing accurate payment information. Ventranexa will not ask users to disclose OTPs, UPI PINs, card PINs or passwords.

5.13 Invoice

Where applicable, invoices will be issued in accordance with the transaction and applicable law. Users should provide accurate business and tax information (e.g. valid GSTIN, trade name) where required for invoicing.

5.14 Returns, Refunds and Cancellation

Returns, refunds and cancellations are governed by the applicable Ventranexa Refund/Cancellation Policy. A refund is not automatic merely because a User raises a request. The request may be reviewed based on the reason, product condition, order status, evidence and applicable policy.

5.15 Rewards

Ventranexa may provide Purchase Points, rewards, promotional benefits or other schemes. Such benefits are subject to the applicable Reward Terms. Ventranexa may reverse points associated with cancelled, returned, fraudulent or otherwise ineligible transactions.

5.16 Prohibited Use

Users must not:

• Use the Platform for unlawful purposes.
• Create fraudulent or duplicate accounts.
• Provide false business or identity information.
• Manipulate orders, pricing, or rewards schemes.
• Attempt to gain unauthorised access to the Platform or servers.
• Upload malicious software, virus code, or harmful content.
• Interfere with Platform security or network architecture.
• Misuse promotional schemes or incentive vouchers.
• Use another person’s account or credentials without authorisation.
• Engage in fraudulent transactions or money laundering.

Ventranexa may suspend or terminate accounts involved in prohibited activities, subject to applicable law.

5.17 Intellectual Property

The Ventranexa name, logo, application, website, designs, software, content, text, graphics and other Platform materials are owned by or licensed to Ventranexa Private Limited or their respective owners. Users may not copy, reproduce, modify, distribute, reverse engineer or commercially exploit Platform materials without appropriate authorisation.

5.18 Third-Party Services

The Platform may use third-party services such as payment, logistics, technology, analytics and communication providers. Use of such services may also be subject to the third party’s terms and policies.

5.19 Account Suspension or Termination

Ventranexa may suspend, restrict or terminate an account where reasonably necessary, including in cases of: violation of these Terms, fraud or suspected fraud, misuse of the Platform, false information, unauthorised activity, payment-related issues, or legal or regulatory requirements. Users may contact support if they believe their account has been incorrectly restricted.

5.20 Limitation of Liability

To the extent permitted by applicable law, Ventranexa shall not be responsible for losses arising from circumstances outside its reasonable control, including network failures, third-party service interruptions, force majeure events, incorrect information provided by users or unauthorised use of user credentials. Nothing in these Terms is intended to exclude liability that cannot legally be excluded under Indian law.

5.21 Changes to Terms

Ventranexa may update these Terms from time to time. Updated Terms will be made available through the Platform or website. Continued use of the Platform after the updated Terms become available may constitute acceptance of the updated Terms, subject to applicable law.

5.22 Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Disputes shall be subject to the applicable jurisdiction of Indian courts having jurisdiction over Kishanganj / Patna, Bihar, subject to applicable law.

5.23 Contact

For any queries or notices regarding these Terms, please contact: