CIN: U63120BR2026PTC086465
Grievance Redressal
Ventranexa Private Limited · Kishanganj, Bihar, India
STATUTORY COMPLIANCE: IT ACT & CONSUMER PROTECTION RULES
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, Ventranexa Private Limited has instituted a structured escalation mechanism to address merchant grievances transparently and expeditiously.
Three-Tier Grievance Escalation Matrix
LEVEL 01
Frontline Customer Support Desk
contact@ventranexa.in | +91 7696437263
Acknowledgment: Immediate • First Response: within 24 hours
For general order disputes, delivery status, damaged products, or transaction queries, reach out to our primary support team first.
LEVEL 02
Grievance Redressal Officer Escalation
Amarjeet Kumar Jha | contact@ventranexa.in
Acknowledgment: within 48 hours • Resolution: within 15 to 30 days
If your concern remains unresolved at Level 1 or you are dissatisfied with the outcome, escalate your complaint directly to our statutory Grievance Officer.
LEVEL 03
Company Management & Board Review
Ventranexa Private Limited, Kishanganj, Bihar
Formal Statutory Legal Review
Final company escalation layer for unresolved regulatory, systemic, or formal commercial disputes.
Designated Statutory Grievance Officer:
Officer Name: Amarjeet Kumar Jha
Designation: Grievance Redressal Officer, Ventranexa Private Limited
Email: contact@ventranexa.in
Address: Registered Office, Kishanganj, Bihar, India
Official Statutory Records
VENTRANEXA PRIVATE LIMITED
CIN: U63120BR2026PTC086465
Business Nature
B2B FMCG & Grocery Digital Platform
Mobile App: Ventranexa Retailer
Registered Office
Kishanganj, Bihar, India
Working Hours: 9 hours per day (Mon–Sat)
Security & Anti-Fraud AdvisoryVentranexa customer support or delivery personnel will never ask you to disclose OTPs, UPI PINs, ATM PINs, card PINs, or bank passwords. Please do not share sensitive credentials with anyone.