Privacy Policy

6.1 Information We May Collect

We may collect:

• Personal & Identity Information: Name, mobile phone number, email address.
• Business & Tax Details: Shop / business name, commercial registered address, delivery location, GSTIN (where applicable), PAN or enterprise identification information (where required).
• Order & Transaction Records: Order details, product and quantity information, B2B tax invoices, payment statuses, and bank/UPI transaction reference numbers.
• Technical & App Data: Device and hardware specifications, operating system version, IP address, application log and crash telemetry, feature usage timestamps.
• Customer Support Records: Inquiries, dispute tickets, chat logs, call notes, and photographs or evidence submitted for returns or quantity disputes.
• Location Information: Geolocation where explicit permission is granted and required for doorstep logistics, dispatch validation, and PIN code serviceability.

6.2 How We Use Information

Information may be used for:

• Account creation, retailer profile management, and authentication
• Business verification, shop KYC, and trade eligibility checks
• Order processing, warehouse inventory packaging, and dispatch
• Doorstep delivery routing and logistics coordination
• Payment reconciliation, invoicing, and tax accounting
• Customer support, delivery queries, and grievance redressal
• Returns, inspection audits, and refund processing
• Ventranexa Rewards / Purchase Points calculation, crediting, and redemption
• Platform security, anti-abuse checks, and fraud prevention
• Platform technical improvement and user experience enhancements
• Service notifications, delivery milestone tracking, and order alerts
• Statutory, tax, GST, and regulatory compliance under Indian law

6.3 Sharing of Information

We do not sell user data. Information may be shared where strictly necessary with:

• Suppliers, Distributors & Manufacturers: To arrange stock availability and process merchant orders.
• Logistics & Delivery Partners: To route trucks, coordinate doorstep delivery, and verify drop-off addresses.
• Payment Service Providers: To securely process digital payments, UPI transfers, and account settlements.
• Technology & Cloud Hosting Providers: To maintain secure server infrastructure and database integrity.
• Customer Support Providers: To assist retailers with support queries, tracking, and claims.
• Analytics Providers: To identify technical bugs, crash logs, and optimize mobile app performance.
• Government & Law Enforcement Authorities: Where legally mandated under applicable Indian statutory laws, court orders, or tax authorities.

6.4 Data Security

Ventranexa takes reasonable security measures, including physical, organizational, and electronic safeguards, to protect user information from unauthorized access, disclosure, or destruction.

6.5 Data Retention

Information may be retained for as long as reasonably required for providing services, maintaining transaction and commercial records, complying with tax regulations (including GST statutory retention requirements), resolving disputes, and preventing fraud.

6.6 User Requests & Account Deletion

Subject to applicable law, users may request correction or updating of inaccurate information and may request deletion where legally applicable.

Users may contact Ventranexa or use our public web deletion page to request account deletion:

Note: Certain financial, invoice, and audit information may be retained where required by law or for legitimate business and regulatory purposes.

6.7 Cookies & Tracking Technologies

The website may use cookies and similar technologies for functionality, security, analytics and improving user experience. Users can manage cookie preferences through their browser settings.

6.8 Changes to This Policy

Ventranexa may update this Privacy Policy from time to time. Updated policies will be published on the website and accessible inside the Ventranexa Retailer mobile application.