Help & Support
Ventranexa Private Limited · Kishanganj, Bihar, India
OFFICIAL TRADE & RETAILER SUPPORT DESK
Our dedicated merchant support desk assists retail kiranas, supermarkets, pharmacies, and manufacturers with order management, account assistance, payments, and delivery issues.
Common Support Topics & Resolution Areas
Account Registration Issues
Assistance with shop onboarding, document verification, and merchant approval.
Login & OTP Problems
Trouble receiving one-time passwords, SMS delays, or device authentication.
Product & Sourcing Queries
Catalog availability, wholesale pricing, bulk packaging specs, and brand stock.
Order-Related Queries
Order confirmation, warehouse dispatch status, and real-time transit tracking.
Order Cancellation
Assistance with cancellation requests prior to dispatch or processing.
Delivery & Logistics Issues
Estimated delivery schedules, driver contact, or destination access queries.
Missing Products & Quantity Shortage
Immediate resolution for missing cartons, shortages, or delivery discrepancies.
Wrong Products Received
Reporting mismatched SKUs, wrong variants, or incorrect brand shipments.
Damaged Products
Reporting crushed cartons, leaking items, or broken seals with photo proof.
Product Quality Concerns
Reporting expiry, batch defects, or manufacturer lab review requests.
Payment & Billing Issues
Resolving duplicate UPI debits, pending bank settlements, or COD receipts.
Refund-Related Inquiries
Tracking processed refunds to your original bank account or UPI handle.
Reward / Purchase Points
Checking reward eligibility, points accrual, and gift redemption status.
Technical App Problems
Reporting mobile app crashes, cart glitches, or slow performance.
Other Platform Concerns
General platform inquiries, supplier partnerships, or business queries.