Refund, Return & Cancellation
Ventranexa Private Limited · Kishanganj, Bihar, India
LAST UPDATED: 24 SEPTEMBER 2026
This Refund & Cancellation Policy explains the conditions under which orders placed through Ventranexa Retailer may be cancelled, returned or refunded by Ventranexa Private Limited.
7.1 Order Cancellation by Customer
A User may request cancellation of an order before the order enters a processing, packaging, or dispatch stage where cancellation is no longer possible.
Once an order is packed, dispatched or assigned to a delivery partner, cancellation may not be possible, and the order will be treated as committed for delivery.
7.2 Order Cancellation by Ventranexa
Ventranexa reserves the right to cancel or partially fulfil an order for reasons including: product unavailability, stock shortage, pricing or system error, unserviceable delivery location, failed verification/KYC, fraud prevention, technical errors or force majeure.
7.3 Doorstep Delivery Inspection
Retailers should inspect all cartons, master packs, sealed boxes, and items at the time of delivery before accepting receipt or signing delivery challans.
7.4 Eligible Return Scenarios
Returns may be accepted where:
- Products delivered differ from the confirmed order (wrong variant, wrong brand, incorrect pack size).
- Products exhibit visible leakage, breakage, or damage verified during doorstep unloading.
- Products are received past their manufacturer expiration date.
- Quantity shortages verified against the physical delivery challan.
7.5 Non-Returnable & Ineligible Items
7.6 Reporting Timeframe
Discrepancies, shortages, or damaged stock must be reported to the Ventranexa Trade Desk within 24 hours of delivery receipt with clear photo/video evidence.
7.7 Return Verification Process
Ventranexa customer support and quality assurance will verify submitted evidence against warehouse dispatch logs, batch barcodes, and delivery partner proof of drop-off.
7.8 Refund Modes & Settlement
Approved refunds will be processed via original payment source (UPI, Net Banking, or Bank Transfer) or credited to the retailer’s wholesale credit ledger within 5 to 7 business days following inspection clearance.
7.9 Reward Points Reversal
If Purchase Points or promotional rewards were earned from an order that is subsequently cancelled, returned or refunded, the associated points will be reversed from the retailer's account balance.